Prices are quoted for immediate sale. We will make every effort to honor quoted prices, but can not guarantee telephone quotes or published prices for more than 7 days. We suggest you call or email to confirm pricing before ordering if it has been more than a week since you received your quote.  All prices are subject to change without notice.  We make every attempt to keep our advertising as accurate as possible, but mistakes in photos, content, and pricing may occur and we are not responsible for such errors and reserve the right to correct them after an order has been placed. In the rare instance this were to occur you would be notified prior to any additional charge.

  PAYMENT METHODS
In order to keep the prices we offer to you at the lowest possible level we offer credit card payment with Visa & Mastercharge  through our direct credit card online Shopping Cart. We can also take credit card payments by phone (800-481-8440). If you are paying by phone or email please be prepared to provide the credit card number, expiration date, name and address as it appears on your credit card statement, card verification number (this is the 3 digit number on the back of your card) and the shipping address if it differs from your credit card mailing address. In all cases International orders with the exception of Canada will need to pay with a wire transfer (call for routing numbers) this is due to high levels of fraud in some parts of the world. Anyone may pay with a wire transfer if that is easier.  SALES TAX WILL BE ADDED TO FLORIDA DELIVERYS

  HAWAII  & ALASKA CUSTOMERS
If you require shipping to  Hawaii or Alaska please ask for a shipping quote prior to ordering. Shipping can not currently be automatically calculated for your destinations. If you have ordered prior to receiving a shipping quote your order will not ship until the full shipping charges are paid. If the shipping cost is unacceptable your purchase will be promptly refunded.


  INTERNATIONAL CUSTOMERS

If you require shipping to destinations outside of the United States of America our method of shipping is different. We use USPS EMS as our standard method and use shipping methods to lower your total cost of acquisition when we can. You must ask for a shipping quote prior to ordering as shipping can not be automatically calculated for international destinations. If you have ordered prior to receiving a shipping quote your order will not ship until the full shipping charges are paid. If the shipping cost is unacceptable your purchase will be promptly refunded. Once your order has left our distribution center if you cancel your order you are subject to a 15% restocking charge. Customers are also responsible for any customs charges, VAT or import duties or fees. You are responsible for knowing what your country charges. We can help reduce these charges at times. Should you refuse a package you are responsible for return shipping charges in additon to the restocking charge and there would be no refund on the initial shipping. All overseas shipments except for Canada must be paid by wire transfer prior to the shipment leaving our dock.

You are also responsible for providing a valid shipping address and being available to receive the package. Should a package be returned to us due to multiple delivery attempts where no one is available to receive the package you are responsible for shipping charges to redeliver the package. In many cases it is better to ship to a commercial address that receives shipments during regular business hours. You may want to ship to your office or place of work. Should you elect to cancel the order after an attempted delivery no shipping charges will be refunded. NOTE-LIFE RAFTS AND PYROTECHNICS SHIP AS CLASS 9 HAZARDOUS MATERIALS. ALL SHIPMENTS ARE BY COMMON CARRIER AND MUST SHIP TO A COMMERCIAL ADDRESS. (Your Marina, or place of business would be a good choice)


LIFERAFT AMERICA'S RETURN POLICY

SHIPPING CHARGES ARE A NON-REFUNDABLE RETURN. SHIPPING IS THE RESPONSIBILITY OF THE BUYER.

PLEASE DO NOT SEND RETURNS WITHOUT FIRST CONTACTING LIFERAFT AMERICA BY PHONE OR E-MAIL, OR REFUSEING ORDERS UPON RECEIPT. FOLLOW THE INSTRUCTIONS BELOW IN ORDER TO RECEIVE PROPER CREDIT.

• No returns will be accepted if the serial number / UPC code is removed from the box for the item.
• No returns will be accepted after 15 days of receipt.
• No returns will be accepted if the whole package contents are not included in the return.
• No returns will be accepted without a return authorization number (RMA) and permission from  Liferaft America.
• No returns will be accepted if the order is refused upon receipt.
• Sorry there are NO EXCHANGES. If you return something and want something else order it online. We keep the transactions separate. Shipping will apply to both orders, as shipping companies do not refund the cost to us when you return something.
• We reserve the right to modify our return policies at any time without notice. We are happy to work with you to resolve any issues you may have.

Defective Items

PLEASE CONTACT THE MANUFACTURER FIRST TO SEE IF THEY CAN HELP BEFORE YOU CONTACT US. Within 15 days of receipt of your order please e-mail Liferaft America at:  sales@liferaftamerica.com with your name, order number, and reason for return. We will then provide you with a RMA (return merchandise authorization number) and return instructions. NOTE: some manufactures will NOT provide replacements for defective items. They ask that the item be returned to them for repair. Shipping charges are non-refundable. Special order items are non-returnable. If you have a question on which items are special order email Liferaft America to find out. You are resposible for any return shipping charges.

Returns for items purchased in a package

If part of a package item is defective, the entire package must be returned. Do not send individule items from the package.  However, since the individual items were priced as part of the overall package, you will be given a full refund of Your purchase price, minus restocking and shipping fees if applicable, at the time of purchase.

Non-Defective Items

If you wish to return any non-defective products, excluding special item and software orders, we will refund any purchase within 15 days of receipt for any reason, minus return shipping and a 10% restocking fee. You need to e-mail us with the order number, your name, and item being returned for a refund. We will then issue a RMA number and return instructions. Once the item and its contents have been returned in their proper condition, we will then refund your account for the full purchase price minus a 10% restocking fee of the total sale price before shipping charges. Returned orders will not be accepted without a RMA number nor will orders which were refused upon delivery! We are not able to return non-defective inventory to our vendors, therefore, we reserve the right to charge a restocking fee of 10% on all non-defective returns. Shipping charges are non-refundable. Special order items are non-returnable. Call or email to find out which items are special orders.

SHIPPING CHARGES ARE NON-REFUNDABLE RETURN SHIPPING IS THE RESPONSIBILITY OF THE BUYER.

Warranty Service

All of the products from our manufacturers hold to the strictest standards of quality control, and all of the products we sell are fully warranted by the manufacturer. If by chance you receive a product which is defective (it is rare less than 0.3% of our orders are defective), the manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying the delevery company. Please inspect all orders when delivered, and note any damage on the shippers receipt when signing for the order. All orders are fully insured. Many of the manufacturers have warranty & service information on their web sites.


  PACKAGE TRACKING

DHL Package Tracking: http://www.dhl-usa.com
FedEx Package Tracking: http://www.fedex.com
UPS Package Tracking Web Site:  www.ups.com/tracking/tracking.html

UPS Phone Tracking Number: 800-742-5877

Upon checkout prior to payment you will be told exactly what the shipping costs will be. Most small items is about $5 to $15 dollars ground to the lower 48 US states. Your shipment in most cases will ship with UPS, FedEx or DHL. For International customers you will receive your package via USPS.

Most orders ship same day, if in stock, Monday - Friday (except major holidays) before 3PM Eastern Standard Time. We will notify you if any items on your order are out of stock.

Orders shipped to North American destinations can expect to receive their shipment within approximately 1 to 7 business days via the carriers above ground service. Liferaft America can  NOT be responsible for delays in shipping after your order has been shipped. Contact the shipper with your tracking number if there is a delay.

NOTE: MOST ITEMS ARE IN STOCK . If you want faster shipping email sales@liferaftamerica.com or call first to check availability of the item before selecting anything other than Ground. UPS,FedEx and DHL overnight are available depending on the product ordered, and delivery location.

Immediately after you place your order we will send you an email confirmation that we have received your order to your registered e-mail address. Please check that your email address is correct on your order.  You can track your package either by phone, email, or on the shippers web site. We try to email everyone with their tracking number after shipping. In the event we missed emailing your tracking number for your order email sales@liferaftamerica.com to request your tracking number, please make sure to provide us the with the order number.

NOTE: Please accept the responsibility to be available when the shipper delivers your order. We can not be responsible for lost or stolen orders once they have been delivered to you, whether you are available at the time of delivery or not. Contact the shipper for shipping details at their websites above.

After you place an order and need to cancel it you should try to inform us immediately before shipment. You are charged for the order as soon as it is shipped. Most orders leave the warehouse by 3PM Eastern Standard Time. Orders are only shipped out Monday thru Friday regular business days 8am to 3PM EST. 

  REPLACEMENT RECEIPT
If you did not get a invoice with your order, or lost your email receipt, email sales@liferaftamerica.com to obtain a copy. We will forward you the receipt typically within 24-48 hours of receipt of your request. Sometimes this can take longer

  PRIVACY POLICY 
Liferaft America will never sell or give your personal information to any other person or entity. We may from time to time email specials and new product announcements to our customers. You may always opt out of these mailings by contacting us via email. These email notifications tend to be infrequent and are generally around the holidays, or the start of boating season.